Careers

Sales & Enquiry Management

• Qualify enquiries and proactively convert them into confirmed bookings.
• Handle all incoming sales and event enquiries (phone, email, web, site visits).
• Prepare and issue accurate proposals, contracts, and event confirmations.
• Maximise revenue through upselling, add-ons, and tailored packages.
• Conduct show rounds and site visits for prospective clients.
  Meet or exceed agreed monthly and annual sales targets.

Event Coordination & Administration

• Coordinate event details from confirmation through to delivery.
• Prepare function sheets / event orders with accurate timings, numbers, and requirements.
• Liaise closely with operations, kitchen, bar, housekeeping, and finance teams.
• Ensure deposits and payments are collected in line with terms and conditions.
• Maintain accurate records in the PMS / events system.
• Manage amendments, cancellations, and rebookings professionally.

Client Experience

• Act as the main point of contact for clients throughout their booking journey.
• Build strong relationships with corporate clients, wedding couples, and event organisers.
• Handle client queries and issues promptly and professionally.
• Ensure expectations are clearly set and delivered.

Sales Support & Business Development

• Follow up on provisional bookings and lapsed enquiries.
• Assist with promotional activity, open days, showcases, and familiarisation visits.
• Maintain awareness of competitor activity and market trends.
• Support wider commercial initiatives as required.

Systems & Compliance

• Ensure all bookings comply with company policies and T&Cs.
• Accurately update systems, reports, and sales trackers.
• Work in line with GDPR and company data protection policies.

Essential

• Previous experience in sales, events, hospitality, or customer-facing roles.
• Strong written and verbal communication skills.
• Confident handling enquiries and closing sales.
• Excellent organisation and attention to detail.
• Comfortable working with systems, emails, and spreadsheets.
• Ability to work under pressure and manage multiple bookings at once.

Desirable

• Experience in hotel or venue sales and events.
• Knowledge of PMS / events systems (e.g. Guestline, Opera, Event Temple).
• Experience handling weddings or large-scale events.
• Understanding of hospitality revenue and sales targets.
  
  Please contact us with your CV and a Cover Letter to apply.